Emergency Travel Coverage Under the HANS Health Programs

COVID-19 Update

Emergency Travel (Out of Province and Out of Country) Coverage is insured by SSQ Insurance Company in collaboration with AXA Assistance. It is provided to those employees and family members insured under the HANS health programs (Both Manulife and Great West Life).  For clarification, this is for emergency medical, it is not for trip cancellation.
In accordance with recent statements made by our governments, SSQ Insurance will no longer consider COVID-19 to be a sudden and unexpected illness with respect to eligible travel insurance expenses except as noted below. This decision became effective for all trips taken as of April 6, 2020, if the initial travel date was prior to April 6th; for non-essential travel on or after April 6th, coverage for COVID-19 is excluded. 
With the exception of essential services work-related travel as noted below, your travel insurance coverage will not cover any costs associated with COVID-19 since it is now considered a foreseeable and expected illness.
  • Essential services work-related travel (out of province and out of Canada) – COVID-19 is covered.  
  • All Other travel (out of province and out of Canada) – COVID-19 is excluded
It is strongly recommended to rethink any non-essential travel and stay informed via the site: https://travel.gc.ca/travelling/advisories