Benefits - Plan Member Information

Group Benefits Solutions – Our Role as Plan Administrator

Health Association Nova Scotia is a not-for-profit, non-government, membership based organization with almost 60 years of experience in delivering shared services. One of our core service offerings is Group Benefits Solutions. We provide a range of comprehensive and cost-effective benefits plans, designed to help protect plan members and their families.   Serving over 25,000 active employees and 5,015 retirees, we are the largest, longest-standing provider of group benefits administration services in Nova Scotia’s health system. 

As a third-party administrator for health employers across Nova Scotia, we ensure provincial practices are in place, allowing for competitive and sustainable rates, as well as consistent coverage and benefit administration for all health workers enrolled in our plans. We also have strong governance structures, comprised equally of union and employer (both health authority and continuing care sectors) representatives. These representatives are involved in rate setting, plan design, investment monitoring and so on.  

On a day-by-day basis, we support our Plan Members through a variety of key roles, such as completing enrollments; managing employee and retiree data (including making changes to pertinent plan member information); coordinating claims; plan member communications and much more.

Our team is dedicated to excellence through innovation and outstanding performance built on over 115 years of tried-and-true experience. Contact us toll free at 1-866-886-7246 at any time if you have questions regarding your benefits and we’d be happy to assist you.

Providing You With the Plan Information You Need

The Group Benefits Solutions website is designed to provide Plan Members with the information you need –easy to find and quick to access – with the simple click of a button.  

Whether you wish to learn more about your plan coverage, find a claims form, or have a question, such as, “what is coordination of benefits?” our goal is to make all essential information readily available to you.  
A brief summary of the Health Association’s benefits programs, including eligibility requirements and coverage, is provided in our Benefits at a Glance. More detailed information about each of the following mandatory and optional benefits is also provided on this site:

  • Health Plan            
  • Optional Life Insurance
  • Dental Plan            
  • Optional Accidental Death and Dismemberment (AD&D) Insurance
  • Basic Life Insurance        
  • Critical Illness Insurance
  • Long Term Disability

In addition, members of our Health and Dental Plans can access their personal accounts on the Manulife Plan Member Secure Site by clicking on the Manulife logo above or by visiting

Extra Pluses for Our Plan Members

Employees enrolled in the Health Association benefits plans also enjoy some additional bonuses of plan membership.  

  • You have access to Johnson Insurance’s Preferred Service Home and Auto Plan.
  • You have access to savings on out-of-pocket expenses and prescription drugs through our Pharmacy Partnerships.  

What's New


Health Association Nova Scotia Health Plan members can submit all claims online, including receipts! Check out the attached Bulletin for information on submitting claims online and uploading receipts

Note: Plan members must be registered on the Manulife Plan Member Secure Site to access all online options. The attached Bulletin also includes directions to register. 

Other recent new features include:

  • Pharmacy Savings Search – Now plan members can learn where they can get their prescriptions for less. Select from the Quick Links menu.
  • Online claims enhancements – Now includes an easier way for plan members to submit coordination of benefits claims.  Orthodontic claims have been added to the list of claims that can be submitted online.   Select from the Quick Links menu.
  • Available balances – Plan members can see how much paramedical coverage they have left and how long they have to use their coverage.  Click on “My Benefits” on the top menu.
  • Find Registered Professionals – In addition to having access to this search on the Plan Member Site, you can now access the Manulife provider directory directly from you smartphone. 
  • Electronic version of your Benefits Card - In addition to being able to view and print a temporary card from the Plan Member Site, you also have access to a mobile benefits card on your smartphone with the mobile app.