Group Benefits Solutions

About Us

Group Benefits Solutions provides and supports long term disability, group life, health benefit, dental benefit, optional accidental death and dismemberment (AD&D) and critical illness insurance to over 22,000 employees of Health Association Nova Scotia member organizations and approximately 2,800 retirees. Our knowledgeable staff provide full disability program management and plan text and/or benefit contract interpretation. The service provides centralized benefit administration from a provincial database maintained by the service. Plans are cost-shared between employers and active employees.

In early 2000, Group Benefits Solutions launched a province-wide early intervention program for employees enrolled in the NSAHO Long Term Disability Plan. The program is an undertaking of the Long Term Disability Trustees who are comprised of employer and employee representatives and are responsible for the governance of the Long Term Disability Plan. The program is called EASE (Early Assistance and Support for Employees).

Group Benefits Solutions also administers an Employee and Family Assistance Program (EFAP) for healthcare workers employed in the acute care sector.

For more information on our Benefits program please view our Benefits at a Glance brochure.

NOTE: The information posted on this web site is provided for general information purposes only and does not constitute a contract or legal or other professional advice. It is accurate and up-to-date at the time of posting. If any discrepancies exist between this web site material and the official Plan Text/Contract, the Plan Text/Contract and applicable legislation will govern in all cases.

Health Association Nova Scotia reserves the right to review the benefits program and to modify, amend, discontinue, and/or make exceptions to the program without prior notice. All information is subject to change.



Between April 20 and May 5, 2016, Health Association Nova Scotia experienced a system error. Upon investigation we have determined that some employees at Nova Scotia Health Authority, Central Zone were added to our Dental Plan in error.  When an employee is added to our dental benefits a Manulife Benefits Card is automatically produced and sent out. We are in the process of identifying all employees affected and we will be contacting them directly. If you have any questions, please contact us at 1-866-886-7246.

Health Association Nova Scotia Health and/or Dental Plan Members
Statement Summary Requests for Tax Purposes  

Information for tax purposes is available as follows: 

If you have registered on the Manulife Plan Member Site, you can review your claims history and retrieve/print off your claims.  Log In at; Select “Claims” from the top menu bar; Select “Search My Claims” and follow the prompts. 

If your claiming history is complex or you need assistance, please call the Manulife Customer Service Centre toll-free at 1-855-326-4267 to request a statement that summarizes your claims for a specific period (ie: calendar year). Manulife refers to this as a 'multiple EOB (explanation of benefits) reprint' however if you indicate you need this information for tax purposes, the Customer Service Centre will be able to assist. The statement summary you request when you call Manulife is basically a summary of all of the claims, broken out by dependent and benefit.  

Please note: Each EOB (explanation of benefits) you receive during the year by email or mail is valid for tax purposes.

Health Association Nova Scotia Health and/or Dental Plan Members
Fast benefit payments – and a chance to win!

Manulife has launched a campaign to help you get your money faster. When you register for direct deposit, you’ll also get a chance to win a $250 VISA® gift card. Manulife will draw a new prize winner every week.

Register for direct deposit and electronic claim statement on the Plan Member Secure Site
Enter the contest at
Get your money faster and a chance to win! 

When am I eligible to win?
You must be registered for direct deposit and be signed up to receive your claim statement electronically. Not signed up yet?  Simply register for direct deposit and electronic claim statement on the Plan Member Secure Site
Fast. Easy. Secure. Register for Direct Deposit today and get your money faster!

Visit for contest details. 

Note: If you already registered for direct deposit and electronic claim statement, you can still enter the contest.

Health Association Nova Scotia Health & Dental Plans – Administration by Manulife

Effective January 1, 2015, the Health Association Nova Scotia Health and Dental Plans are being administered by Manulife. We are very excited to partner with Manulife to ensure that the health and dental benefits we offer our plan members and retirees provide comprehensive coverage, fair premiums, and a positive plan member experience.

Mandatory Generic Drug Substitution

Effective June 1, 2014, the health plan adopted a Mandatory Generic Drug Substitution approach. Making wise choices about utilizing generic drugs when available can save you and your benefits plan money, ensuring your health plan remains sustainable for the future. This means your plan will reimburse up to the cost of the generic drug even if a brand name medication is dispensed. If your healthcare professional has prescribed a medication and indicated “no substitution” on your prescription, your pharmacist may contact them on your behalf in order to confirm that the generic medication can be dispensed instead. For those instances when your healthcare professional indicates there is a medically substantive need to remain on the brand name medication, please contact Manulife Customer Service Centre toll-free at 1-855-626-4267 for details on their exception process.



  • Benefit Communications: Select this link to review our Benefit Information Sheets, Benefits Bulletins and Newsletters.
  • Benefit Administrators: Select this link to view resource materials provided for benefit administrators of member facilities. This material is provided for members only and a password is required for access.